Inside Client Service Representative

Job Summary

Required Qualifications

• •High School Diploma or equivalent
• •Ability to sit for extended periods while working at a desk or computer
• •Occasional standing, walking, or bending to retrieve files or office supplies
• •Ability to use a computer, keyboard, and phone for extended periods
• •Ability to lift up to 25 pounds for occasional office tasks
• •Strong analytical and communication skills
• •Excellent customer service abilities
• •High-level computer skills
• •Ability to work in a fast-paced environment and manage multiple tasks
• •Knowledge of medical terminology
• •Significant understanding of phlebotomy, specimen processing, testing and courier routes
• •General understanding of other departments and how they interact with Inside Client Services
• •Function as a skilled resource to clients and laboratory staff regarding test guidelines and procedures
• •Investigate and accurately resolve problems for clients and laboratory staff
• •Proactively identify, research and analyze root causes and trends affecting clients and/or patients
• •Report critical value results, communicable diseases and other verbal, faxed or mailed results as required
• •Understand and follow Medicare medical necessity requirements and Advance Beneficiary Notices (ABNs)
• •Enter and modify orders in laboratory information system software
• •Document and collect data through Client Relationship Management (CRM) software
• •Accurately quote test pricing to Interpath clients, patients and laboratory staff
• •Interact with reference laboratories for data entry and problem resolution
• •Attends work regularly and on time
• •Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality
• •Participate in departmental quality assurance monitors
• •Follow all established I.Q. protocols

Desired Qualifications

• •Some college
• •Previous laboratory processing experience