Inside Account Manager
On-siteSan José, San José, Costa Rica
Job Summary
Proactively manage accounts by evaluating product mix and profitability to drive revenues and margins. Develop strategic business plans, present them to management, and provide regional direction in the manager's absence. Manage advanced inbound and outbound sales calls to quote prices, provide product information, and build relationships with customers. Assist associates in resolving complex customer problems and help resellers secure best pricing through internal alliances. Identify and implement business opportunities through customer-facing activities while representing TD SYNNEX professionally at partner events and daily interfaces.
Required Qualifications
- Seasoned experience to handle complex customer issues with minimal supervision
- High level of interpersonal and collaborative skills
- Strong leadership skills with a willingness to lead, create new ideas, and be assertive
- Strong organizational and time management skills
- Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action
- Able to be diplomatic when handling calls/correspondence for Management
- Able to coach others in the development of their skills
- Able to comprehend, integrate, and improve upon complex cross-functional business processes
- Able to constructively work under stress and pressure when faced with high workloads and deadlines
- Able to display assertiveness and a high level of self-confidence
- Able to facilitate group interactions
- Able to identify needs and opportunities and develop action plans to address
- Able to interact effectively with all levels of management
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
- Able to prepare/analyze appropriate reports and other business correspondence
- Able to serve as a resource to others in the resolution of complex problems and issues
- Able to sort through numerical information and recognize trends and details
- Able to think strategically and tactically
- Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level
- Able to avoid win/loss situations and ensure productive resolutions of conflict
- Able to analyze and resolve complex issues and problems in a sound and timely fashion
- Able to maintain confidentiality of sensitive information
- Meets attendance and punctuality standards
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