Inside Account Manager
$55,000–$65,000 year
On-siteSparta, Tennessee, United States
Job Summary
Own an assigned portfolio of customer accounts as the primary business contact, driving profitable sales growth, retention, and long-term customer value. Conduct periodic customer business reviews to identify new opportunities, address account needs, and execute approved action plans while analyzing revenue, gross margin, buying trends, and profitability. Recommend pricing strategies, product penetration initiatives, and retention plans within established company guidelines, ensuring accurate Salesforce records and cross-departmental collaboration with Sales, Finance, Operations, and Supply Chain. Re-engage dormant accounts and coordinate quotations, order activity, and service resolutions to support satisfaction and margin protection.
Required Qualifications
- High school diploma or equivalent
- At least five years of customer service, sales, or account-management experience in manufacturing or distribution
- Experience managing accounts with responsibility for revenue, retention, profitability, or growth
- Strong business acumen and supply-chain knowledge
- Strong analytical, communication, negotiation, organizational, and follow-up skills
- Ability to manage competing priorities, exercise sound judgment, and work independently within defined authority
- Proficiency with Microsoft Office and CRM systems
- Ability and willingness to travel as required
Desired Qualifications
- Bachelor's degree in Business, Marketing, Sales, or a related field
- Marine, boating, manufacturing, or distribution experience
- Experience managing customer accounts exceeding $1 million in annual revenue
- Experience with account-growth plans, customer business reviews, pricing strategy, profitability analysis, product penetration, or overseas supply chains
- Salesforce.com or SYSPRO experience
- Mechanical aptitude
- Bilingual English/Spanish skills
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