Inside Account Manager - Sunbelt Supply
On-siteBaton Rouge, Louisiana, United States
Job Summary
Serve as the lead point of contact for assigned customer accounts, driving retention and revenue growth through strategic account management and discretionary pricing decisions. Maintain and grow relationships via proactive communication, order management, and performance reviews while analyzing historical sales data to make informed pricing choices. Resolve customer issues using independent judgment and knowledge of company policies, collaborating with Outside Sales, Product Management, and Operations to ensure seamless service. Provide accurate reporting on account health and participate in internal meetings to share insights on trends and competitive activity. This role requires 3+ years of B2B sales experience and occasional site visits to warehouses.
Required Qualifications
- 3+ years of experience in sales, account management, or customer service in a B2B environment
- Proven ability to manage complex customer relationships and make independent business decisions
- Strong analytical skills and ability to interpret sales data to support pricing strategies
- Excellent verbal and written communication skills
- Experience in sizing and quoting pneumatic and electric actuators
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually utilize visual acuity to read technical information and/or use a keyboard
- Occasionally required to lift/push/carry items up to 25 pounds
- Occasionally work near moving mechanical parts
- Occasionally exposure to outside weather conditions
- Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Desired Qualifications
- experience with ERP and CRM systems (e.g., Epicor P21, Salesforce)
- Bachelor's degree in business, Communications, or related field
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