Inside Account Manager
On-site · Lakeland, Florida, United States
Job Summary
Inside Account Manager responsible for managing a portfolio of existing customer accounts, serving as the primary contact to drive customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. Key duties include leading point of contact for accounts, maintaining and growing relationships via proactive communication and order management, analyzing historical sales data to inform pricing within guidelines, resolving issues using company policies, collaborating with Outside Sales, Product Management, and Operations to ensure seamless service and healthy accounts, providing accurate reporting, staying current on products and pricing models, and contributing insights on trends and performance in internal meetings.
Required Qualifications
- 3+ years of experience in sales, account management, or customer service in a B2B environment
- Proven ability to manage complex customer relationships and make independent business decisions
- Strong analytical skills and ability to interpret sales data to support pricing strategies
- Excellent verbal and written communication skills
- experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
- Bachelor’s degree in business, Communications, or related field preferred
- Experience in sizing and quoting pneumatic and electric actuators
- HDPE product experience preferred
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