Inside Account Manager
$65,000–$75,000 year
Hybrid · Denver, Colorado, United States or Albuquerque, New Mexico, United States
Job Summary
Inside Account Manager responsible for managing a portfolio of existing customer accounts, serving as the primary point of contact to drive customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. Tasks include lead customer communication, order management, performance reviews, analyzing historical sales data and market conditions to make informed pricing decisions within guidelines, resolving issues with discretion, collaborating with Outside Sales/Product/Operations to maintain account health, delivering accurate reporting, staying current on products/pricing/market trends, and contributing insights on customer trends and competitive activity in internal meetings.
Required Qualifications
- 3+ years of experience in sales, account management, or customer service in a B2B environment
- Proven ability to manage complex customer relationships and make independent business decisions
- Strong analytical skills and ability to interpret sales data to support pricing strategies
- Excellent verbal and written communication skills
- Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
- Bachelor’s degree in business, Communications, or related field preferred
- Experience in sizing and quoting pneumatic and electric actuators
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