Inside Account Manager
$60,000–$70,000 year
On-siteSarnia, Ontario, Canada
Job Summary
Manage customer interactions primarily over the phone and email to generate and close sales, meeting gross profit and sales targets while building loyal relationships. Process sales orders, convert quotations, and expedite materials with vendors to resolve pricing deductions and product returns. Prospect new customers via outbound campaigns and assist warehouse operations during busy stretches. Act as a project manager for large initiatives by tracking lead times and communicating updates. Maintain established key account relationships, follow up on outstanding orders, and report credit risk changes to the Credit Department.
Required Qualifications
- College and/or University degree
- Proficient in the use of Microsoft Office software
- Outstanding customer service and telephone skills
- Ability to prospect new customers and increase sales with existing accounts
- Possess a high level of attention to detail and strong organizational abilities
- Strong written and verbal communication skills
- Ability to identify customer requirements and provide profitable solutions and close the sale
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
Desired Qualifications
- A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
- Previous experience with or knowledge of PVF (pipe, valves, fittings) products
- Experience using Infor (M3)
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