Inside Account Manager
$48,100–$51,800 year
On-site · Corunna, Ontario, Canada
Job Summary
Inside Account Manager responsible for interacting with customers primarily over the phone and by email to generate and close sales, maintain key accounts, process orders and quotations, manage lead times, develop new customers via outbound campaigns, support Outside Sales, resolve pricing or product issues, and collaborate with vendors and internal teams. Requires a college/university degree and at least 1 year in customer service or inside sales; proficient in Microsoft Office; strong communication and relationship-building skills; ability to multitask and meet sales/gross profit targets; knowledge of PVF products and experience with Infor M3 is a plus.
Required Qualifications
- College and/or University degree
- A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
- Proficient in the use of Microsoft Office software
- Outstanding customer service and telephone skills
- Ability to prospect new customers and increase sales with existing accounts
- Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
- Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
- Ability to identify customer requirements and provide profitable solutions and close the sale
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
- Preferred Skills: PVF (pipe, valves, fittings) knowledge; Infor (M3) experience is an asset
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