Inpatient Unit Clinical Receptionist (46827)
On-siteDilkon, Arizona, United States
EXPIREDDilkon, Arizona, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Greet patients upon arrival, verify admission status in the EHR, and route telephone calls to appropriate staff while taking accurate messages. Initiate patient medical charts, compile forms, and enter collected data into computer systems or forward documents to HIM for scanning. Assist with inpatient admissions and transfers as assigned by the Nurse Manager, serving as an interpreter for Navajo-speaking patients when needed. Maintain strict confidentiality of all privileged information and uphold WIHCC's vision, mission, and value statements. Perform basic office management functions, demonstrate cost-effective supply usage, and contribute positively to staff and patient rapport.
Required Qualifications
- High School Diploma or GED
- One year on-the-job experience as an Acute Care or Inpatient Unit Receptionist and/or in an administrative support position
- BLS/CPR certification
- Valid unrestricted and insurable driver's license
- Successful background investigation
- Suitable requirements for a Child Care position
- Knowledge of strong work ethics in the workplace
- Basic application of confidentiality
- Knowledge and experience in basic computer skills, e.g. Outlook, Word, Excel, PowerPoint
- Skills in reading and writing
- Ability to use medical software such as RPMS and EHR
- Ability to provide excellent telephone etiquette
- Ability to assume Clinical Receptionist duties and responsibilities, while handling daily stressful and fast-paced situations in a clinical area
- Ability to follow all HIPAA rules and regulations
- Ability to be dependable in attendance and job performance
- Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job
- Ability to accept and learn from feedback
- Ability to communicate effectively both verbally and in writing
- Ability to provide exemplary customer service at all times
- Ability to interact positively with others and possess great interpersonal skills
- Ability to multitask and perform well under pressure
- Ability to have self-confidence
- Ability to be a great team player
- Ability to accept and learn from supervisor/peer critique
- Ability to be flexible and adaptable to the changing needs of the organization
- Must maintain a valid unrestricted and insurable driver's license
- Must successfully pass a background investigation and maintain suitable requirements for a Child Care position
- Must maintain compliance with all Human Resources requirements
- Must maintain confidentiality of all privileged information at all times
- Upholds all principles of confidentiality and patient care to the fullest extent
- Adheres to all professional and ethical behavior standards of the healthcare industry
- Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations
- Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors
- Possesses cultural awareness and sensitivity
- Must maintain a valid unrestricted and insurable driver's license
- Must successfully pass a background investigation and maintain suitable requirements for a Child Care position
- Must maintain compliance with all Human Resources requirements
- Ability to follow all HIPAA rules and regulations
- Ability to be dependable in attendance and job performance
- Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job
- Ability to accept and learn from feedback
- Ability to communicate effectively both verbally and in writing
- Ability to provide exemplary customer service at all times
- Ability to interact positively with others and possess great interpersonal skills
- Ability to multitask and perform well under pressure
- Ability to have self-confidence
- Ability to be a great team player
- Ability to accept and learn from supervisor/peer critique
- Ability to be flexible and adaptable to the changing needs of the organization
- Must occasionally lift and/or move objects weighing up to 50 pounds
- Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules and rotation as operational needs dictate
- Absolute preference will be given to qualified Navajo applicants
- If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants
Desired Qualifications
- Bilingual skills in English and Navajo language
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