Innovation Technology Analyst
On-site · Omaha, Nebraska, United States
Job Summary
The Innovation Technical Analyst helps support the Global Coatings Innovation team by maintaining innovation systems, processes and supporting procedures. This includes researching, procuring, testing, installing, diagnosing, repairing, maintaining, and upgrading innovation hardware, software and peripherals. The person will also work with internal and external customers troubleshooting problem areas in a timely and accurate fashion, and provide training and assistance as required. This role involves coordinating with the Innovation team, participating in sprint planning and standups, maintaining inventory and documentation, handling service requests, and contributing to project velocity and change-management activities. Some travel (internationally/domestically) may be required. The position requires an Associate's degree or 3+ years of relevant experience, and a strong foundation in technology solutions, hardware/software/networked devices, and customer-focused support.
Required Qualifications
- Associates Degree or 3+ years of relevant experience
- Knowledge and experience with technology solutions, support techniques, and processes used within the business area
- Experience and understanding of hardware, software, and networked devices
- Ability to operate tools, hardware and software components and peripheral accessories
- Strong customer focus and commitment to provide quality work and support to both internal and external customers
- Ability to effectively prioritize and execute tasks in a fast paced multi-project and initiative environment
- Attention to detail and accuracy while working in a fast-paced environment
- Demonstrated ability to use independent judgment and discretion
- Team player and the ability to work collaboratively with others from all areas of Valmont
- Ability to communicate user requirements into systematized and standardized solutions
- Confident self-starter with integrity and accountability
- Passion and integrity with the drive to excel and deliver exceptional results
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Ability to conduct research into hardware and software issues and products as required
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
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