Innkeepers Collection Night Porter
On-siteBrereton cum Smethwick, England, United Kingdom of Great Britain and Northern Ireland
Brereton cum Smethwick, England, United Kingdom of Great Britain and Northern IrelandOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Check in late arrivals and walk-ins while delivering a warm, friendly welcome. Perform varied front-of-house duties including cleaning, setting up meeting rooms, and preparing breakfast. Prioritize guest and business safety by evacuating guests and teams during emergencies. Answer telephone enquiries and resolve guest complaints to ensure a positive stay. Maintain a safe environment through active team participation and professional communication. Flexible shifts allow work around personal commitments.
Required Qualifications
- Disclosure and Barring Service (DBS) check
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
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