Injury Management Specialist
HybridSydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Provide clinical expertise and injury management support across income protection and total and permanent disability claims to optimize recovery outcomes and support effective claims strategies. Collaborate with team leaders and claims teams to review complex cases, identify barriers to recovery, and provide guidance on treatment management and recovery strategies. Participate in reviews of long-duration and high-risk claims, offering recommendations regarding ongoing incapacity, claim progression, and next steps. Engage with treating health practitioners to review management plans and support sound claim decision-making. Deliver clinical coaching and guidance to claims staff, supporting a personalized approach to claims management and improved member outcomes. Identify trends, support quality assurance activities, and contribute to injury management initiatives and continuous improvement opportunities. This permanent, full-time position offers flexibility to work from home three days per week once fully trained.
Required Qualifications
- Degree qualification in Allied Health, including Occupational Therapy, Physiotherapy, Rehabilitation Counselling, Psychology, Exercise Physiology or Nursing
- Experience or understanding of life insurance, income protection and/or total and permanent disability claims management
- Strong understanding of injury management principles and the ability to apply clinical expertise within a claims environment
- Excellent relationship building, communication and influencing skills to engage stakeholders and drive positive outcomes
- A strategic, solutions-focused mindset with the ability to interpret complex medical information and provide practical recommendations
- Permanent, full-time position based in Brisbane, Sydney or Melbourne offices
- Flexibility to work from home 3 days per week once fully trained
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