Ingénieur Support H/F

Manage VIP and Quality Manager calls, analyze logs and network/application performance, and create or remediate scripts for tool improvement. Validate and publish Knowledge Management procedures, support project leads, and handle national project follow-up or long-term unresolved incidents. Intervene on-site when necessary, manage global crisis incidents, and train co-workers and managers on the IT tool. Submit incident analysis reports and escalate issues outside the desk perimeter.