Ingeniero de Amazon Connect

Design and operate the Amazon Connect contact center platform, configuring multi-level contact flows, IVR menus, and agent routing based on skills and availability. Manage call recording, sentiment analysis via Contact Lens, and unified customer profiles while executing outbound campaigns including predictive dialing and DNC policies. Deploy voice bots using Amazon Lex and STT/TTS for Colombian Spanish, integrate Lambda functions for external logic, and maintain native metrics dashboards. Implement security best practices including IAM, encryption, and data privacy compliance. Requires three years of cloud contact center experience with production Amazon Connect configuration, native Spanish, and technical English.