Ingeniera/o de soporte técnico (Zona Centro–Norte)
On-site · Mexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-siteFull TimeMid LevelBachelors DegreeTECHEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Industry
TECH
Job Summary
Provide technical support for IT equipment across multiple customer sites, including installation, diagnosis, maintenance, and service of PCs, laptops, printers, and networking devices. Responsibilities include troubleshooting and repair of devices, installing and optimizing network hardware/software. Ideal candidates will have a Bachelor's degree in computer systems or related field, 2-3 years of experience in IT support, and strong problem-solving skills.
Required Qualifications
- Bachelor's degree in computer systems or related field, or completed technical professional degree
- 2-3 years of experience in IT equipment support
- High level of problem-solving and interpersonal skills
- Experience with end-user handling
- Ability to work in teams
- Conflict management and resolution
Desired Qualifications
- Knowledge of operating systems and applications
- Experience with ITSM platforms (like ServiceNow, Jira Service Management, Remedy, etc.) under SLA
- Technical English
Additional Requirements
- Equal opportunity employer with no regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law
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