Infusions Scheduling Specialist II - Full Time
On-siteHopkinsville, Kentucky, United States
Job Summary
Schedule and reschedule patient appointments, procedures, and follow-up visits with physicians, offices, and departments using the electronic scheduling system, including Epic. Assist patients with locating providers accepting new patients, coordinate physician referrals, and review insurance coverage to determine acceptance. Maintain accurate patient demographic information, create guarantor details, and respond to patient questions by telephone while updating accounts. Communicate scheduling data accurately to appropriate departments and comply with HIPAA requirements. Requires three years of healthcare clerical experience, proficiency with Epic and various software, and strong communication skills in a fast-paced environment.
Required Qualifications
- High school diploma or GED
- Minimum of three years of relevant clerical or secretarial experience in a healthcare setting
- direct customer contact experience
- Strong verbal and written communication skills
- Excellent grammar and spelling skills
- Proficiency with keyboarding and various computer software programs
- Strong organizational and multitasking abilities
- Ability to prioritize responsibilities and adapt quickly in a fast-paced environment while maintaining accuracy
- Strong critical-thinking and problem-solving skills
- Ability to read and interpret policies, procedures, instructions, and other documents
- Ability to prepare routine correspondence and communicate effectively with patients, providers, and team members
- Strong computer and data-entry skills
- Ability to learn and effectively use an electronic health record system
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