Infrastructure Support Engineer
On-siteZedelgem, Flanders, Belgium
Job Summary
Act as local "hands & eyes" for remote infrastructure teams in Zedelgem, providing end-user support (1st to 3rd line), network/server troubleshooting, and on-site assistance for OT environments, IoT devices, and meeting room technologies. Manage incident and problem resolution for corporate IT, PLC/HMI connectivity, and vendor coordination while maintaining documentation for IP, disaster recovery, and knowledge bases. Coordinate with business stakeholders and central IT to drive issues to resolution across split responsibilities. Requires onsite presence 5 days/week with occasional out-of-hours support for production incidents, starting after Sep 1st 2026. Fluency in Dutch and English is essential.
Required Qualifications
- Fluent in Dutch and English
- Broad hands-on IT infrastructure and support experience
- Strong troubleshooting skills
- Networking knowledge
- Strong sense of ownership and responsibility
- Talent for prioritization
- Documentation skills
- Vendor coordination skills
- High-stake production impacting problem solving
- Versatility as an IT generalist
- Ability to effectively bridge local business operations with remote technical teams
- End-user support (1st to 3rd line) experience
- Infrastructure management experience
- Networking and server support experience
- On-site technical assistance capability
- Corporate IT support experience
- OT environments experience
- IoT devices experience
- Meeting room technologies experience
- Problem and incident management experience
- IP documentation maintenance
- Troubleshooting procedure creation
- Disaster recovery/backup restore notes creation
- ServiceNow/KB/SharePoint/Confluence knowledge management
- Stakeholder coordination
- Vendor coordination
- Central IT team coordination
- NPO/service provider coordination
- Local plant team coordination
- End-user support experience
- Infrastructure troubleshooting experience
- IP knowledge
- DNS knowledge
- Wi-Fi knowledge
- VLAN/trunking knowledge
- Cisco switching concepts knowledge
- Firewall troubleshooting knowledge
- Structured OSI-style analysis capability
- Active Directory/ENTRAID knowledge
- Domain concepts knowledge
- Microsoft 365 knowledge
- SSO/MFA/Conditional Access concepts knowledge
- Endpoint troubleshooting capability
- Excellent communication skills
- Ability to work effectively across remote technical teams
- Ability to work effectively across local business operations staff
- Calm prioritization during production-impacting incident capability
- Onsite presence in Zedelgem, Belgium
- Willingness to travel to BE Antwerp, BE Zeebrugge, NL Hoorn on rare occasions
- Availability for occasional out-of-hours support
- Start date after Sep 1st 2026
Desired Qualifications
- Zebra MC9190 scanner setup/configuration experience
- Experience with meeting room technology such as Poly, Logitech, Yealink, Barco, Teams Rooms
- Experience with cloud MDM tools such as Poly Lens
- ServiceNow experience
- SDWAN knowledge
- SASE knowledge
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