Infrastructure Support Engineer
On-site · Wellington, Wellington Region, New Zealand
Job Summary
Maintain and design NZ Police voice and telephony infrastructure to support mission-critical telephony, dispatch, and collaboration systems. Provide hands-on experience and technical leadership across Zetron ACOM Radio Console, Mitel MiCCe, MX-One, Cisco CUCM, and cloud contact centre platforms. Contribute to solution delivery through impact assessments, option analyses, and detailed implementation plans; ensure accurate infrastructure documentation and integration diagrams. Collaborate with service providers and internal teams for upgrades and fault resolution; troubleshoot issues promptly and share knowledge to promote best practices in voice and collaboration technologies. Bring a hands-on, fast-learning approach with strong communication to stakeholders and vendors.
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