Infrastructure Specialist
Hybrid · Hyderabad, Telangana, India
Job Summary
Technical Support Specialist at Kyndryl provides escalated issue diagnosis and repair of desktop hardware, software, and systems, performs installs/moves/adds/changes (IMAC), and handles data backup/restore for client accounts while maintaining SLA objectives. The role emphasizes solving highly technical customer issues, training installations, and ensuring accurate issue routing within the infrastructure. Required qualifications include 0-3 years of experience in customer service or technical support, experience with Cisco Nexus and IOS technologies, and experience with F5 ASM and LTM configuration and troubleshooting; Cisco certification is preferred. The position offers a hybrid-friendly culture and opportunities for ongoing training and certifications to advance technical skills.
Required Qualifications
- 0-3 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
- Cisco certified (preferred)
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