Infrastructure Services Support Engineer
RemoteUnited States
Job Summary
Lead and assist with the implementation and deployment of ScriptPro's cloud and virtual solutions, including supporting Virtual Machines in vSphere and AOS environments and configuring Azure App Services, Relays, and resource groups. Manage Azure permissions, SSL certificate renewals, and email alerts while analyzing support incidents to recommend configuration process changes. Serve as a subject matter expert for virtual machines and cloud infrastructure, collaborating with customers to troubleshoot assigned issues and leading disaster recovery and business continuity testing. Maintain detailed documentation in the ticketing CRM system and develop installation guides for Azure-related services. Participate in on-call rotation for critical outages and perform other duties as assigned. This role requires availability for nights, weekends, and holidays outside regular business hours.
Required Qualifications
- Bachelor's degree in Information Technology or a related field
- 3+ years of server and network administration
- Experience with cloud infrastructure, including administration and configuration in Azure or AWS
- Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights
- Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions
- Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS
- Experience with Nutanix AHV and AOS environments
- Experience creating and deploying OVF/OVA templates with customization
- Experience supporting VMs in a vSphere environment
- Server administration experience across Azure, VMware, AOS, and Windows Server environments
- Experience with remote support tools such as Bomgar or Windows Remote Desktop
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
- Must be able to obtain Department of Defense security clearance after date of hire
- Completion of annual cybersecurity and privacy awareness training is required
- Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach
- Regular, punctual, and predictable attendance
- Must be able to effectively lead and coach others
- Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
- Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively
- Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels
- Excellent verbal and written communication skills
- Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment
- Must be available for on-call duties outside regular hours, including nights, weekends, and holidays
Desired Qualifications
- Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred
- CompTIA Security+, A+, or Network +
- Microsoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure
- Microsoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016
- Microsoft Certified: Azure Fundamentals
- VMware Certified Professional
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