Infrastructure Operations Engineer: Monitoring, Backup & ITSM
On-siteBengaluru, Karnataka, India
Job Summary
Operate the monitoring stack across network, server, cloud, and endpoint estates while tuning alerting to reduce noise. Provide first-response triage during India business hours, execute runbooks, and escalate incidents per severity matrix. Maintain the on-call schedule, incident log, and post-incident documentation. Execute backup jobs across server and cloud workloads, verifying restores and remediating failures within SLA. Run scheduled DR tests to document validation evidence. Operate monthly patch cycles for servers and infrastructure appliances with change-controlled maintenance windows. Administer the ticketing and change management workflow, enforcing SLAs and producing monthly operational reporting for US leadership. Build and maintain the runbook library, asset inventory, and configuration documentation. Support evidence collection for client security assessments and internal audits.
Required Qualifications
- 3–6 years in infrastructure operations, NOC, or managed services roles
- Hands-on experience with enterprise monitoring tooling and incident management
- Working knowledge of Windows Server administration, backup platforms, and patching at scale
- Experience operating within ITIL-based change and incident processes
- Strong documentation discipline and written English
Desired Qualifications
- Azure or M365 administration exposure
- Scripting for operational automation (PowerShell or Python)
- BPO or 24x7 operations center background
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