Infrastructure Operations Engineer - Banking
On-siteHong Kong, Hong Kong
Job Summary
Own the global follow-the-sun support model and ensure coverage for assigned infrastructure applications and regions. Troubleshoot and resolve network connectivity issues, including fault analysis, root-cause identification, and recovery actions for a high volume of enterprise devices within a cloud-like environment. Control, monitor, and maintain services via graphical consoles and automation workflows while addressing L2 escalations and incident handling. Improve operational processes through automation, scripting, and tooling enhancements, and provide strong technical documentation and knowledge transfer. Collaborate with in-house application management systems and multiple site teams using Jive, Wiki, and SharePoint.
Required Qualifications
- Strong working knowledge of TCP/IP, with emphasis on TCP and IP fundamentals, plus HTTP and DNS
- Comfortable performing system administration on Unix/Linux environments
- Deep understanding of load balancing/application delivery principles and troubleshooting within production environments
- Hands-on experience with one or more administrative/automation platforms and scripting languages such as: Ansible, Perl, Python, PowerShell, or equivalent
- Ability to manage multiple tasks and priorities in a high-pressure environment with frequent outage-handling/triage responsibilities
- Strong time management and prioritization skills, including coordination across teams and time zones
- Effective communication skills with both technical and non-technical stakeholders (developers, engineers, and remote team members)
- Ability and drive to learn new technologies quickly and stay integral to team delivery
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