Infrastructure Engineer II - Managed File Transfer
On-site · Columbus, Ohio, United States
Job Summary
Infrastructure Engineer II at JPMorgan Chase within the Infrastructure Platforms organization responsible for developing expertise in infrastructure software, applications, and processes. Key duties include configuring and provisioning new file transfer routes (defining transfer protocols, routing rules, endpoints, authentication, and data transformation), supporting customers and business users via phone/email/chat, acting as incident-response point of contact with Global Incident Management, maintaining communications with senior leadership during incidents, representing the team in client/internal partner meetings, analyzing service cases to prevent escalations, contributing to development/updates of support documentation, and applying knowledge of Linux, scripting (Shell, PERL), SQL, and languages (Python, Java, Bash) within production/support contexts. Preferred background includes incident management and experience in financial services for mission-critical applications. It mentions formal training or certification in infrastructure engineering concepts and 2+ years of experience, cloud, virtualization, APIs, FTP/SFTP/FTPS/AS2 file transfer experience, and a risk-and-controls posture.
Required Qualifications
- Formal training or certification on infrastructure engineering concepts and 2+ years applied experience
- Understanding of cloud, virtualization, APIs, and software languages such as Python, Java, Bash, Shell
- Proficient knowledge of risk and controls landscape, ensuring company-wide standards are met
- Experience with configuring and troubleshooting file transfer protocols, ciphers, and encryption (FTP, SFTP, FTPS, AS2)
- Experience in Production Support, testing and debugging of automated tasks (Apps, Systems, Infrastructure)
- Experience with developing frameworks that reduce operational toil or application technical debt while maintaining a high degree of system availability
- Knowledge of Linux, Shell scripting, PERL Scripting, and SQL
- Hands-on experience in incident management or production support environment
- Experience working in the financial services industry supporting mission critical applications
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