Infrastructure Engineer 3rd Line
On-siteDurban, KwaZulu-Natal, South Africa
Job Summary
Provide 3rd line technical support across the IT Infrastructure environment, including cloud technologies, while ensuring incidents, problems, and requests are progressed and updated through to completion. Troubleshoot issues within the company's infrastructure services, adhering to agreed SLAs within an ITIL framework, and manage ongoing maintenance of on-premise and cloud-hosted environments. Lead technical project work spanning operational improvements to new service delivery solutions, collaborating with high-level stakeholders to contribute to overall IT strategy. This role supports the first and second line teams, potentially involving travel to deploy group solutions, and requires deep expertise in networking, servers, Azure, AWS, O365, and telephony systems.
Required Qualifications
- Seasoned Infrastructure professional
- In-depth experience across a range of infrastructure platforms
- Understanding of telephony systems
- Background working with networks and servers
- Specialist supporting a broad span of technologies including Azure, AWS and O365
- Experience of working with a variety of high-level stakeholders
- Contribution to overall IT strategy
- Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing
- Experience of administration and troubleshooting within Office 365, Azure, Private and Avaya cloud
- Experience working with a large application estate running IIS & SQL
- Experience managing infrastructure estates using configuration management and application management & monitoring tools
- Strong & demonstrable experience migrating workloads to cloud platforms
- Solid Experience of powershell, scripting and automation
- Solid Experience with MS Windows Server- configuration and support
- Excellent Virtualisation skills - VMware vSphere and Hyper-V, Remote desktop
- Ensuring that all incidents, problems, and requests are progressed and updated through to completion
- Work within agreed SLA's within an ITIL environment
Desired Qualifications
- Exposure to telephony systems including Avaya, NICE and Noetica contact centre systems
- MCSE, Cisco & AWS Certification(s)
- ITIL Foundation Level Certified
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