Infrastructure Analyst
HybridItasca, Illinois, United States
Job Summary
Diagnose and resolve Level 2 hardware, software, network, and peripheral issues escalated from first-level support. Provide advanced assistance for Microsoft Windows, Microsoft 365 applications, Teams, and Outlook while managing user account administration and permissions within Active Directory and Microsoft Entra ID. Support endpoint management technologies including Microsoft Intune and Autopilot, assist with workstation deployments and hardware refreshes, and participate in system upgrades, patching, and infrastructure maintenance activities. Coordinate service requests and warranty repairs with external vendors, escalate critical infrastructure issues, and maintain accurate technical documentation within the IT service management platform. This role ensures the reliable operation of PremiStar's technology environment across operating companies, requiring occasional after-hours support, incident response, and collaboration with internal teams and remote vendors.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or Equivalent combination of education and relevant work experience.
- 2-5 years of relevant IT support or infrastructure experience.
- Experience supporting enterprise Microsoft environments.
- Must be able to sit and/or stand for extended periods of time, use a computer and phone, participate in meetings, and occasionally lift or move standard office or technology equipment.
- This job operates primarily in an office and technology support environment and may occasionally require work in field, branch, data closet, or infrastructure-related environments.
- The role may require occasional after-hours support, incident response, maintenance windows, travel to operating company locations, and collaboration with remote teams and vendors.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- This position is not eligible for employer visa sponsorship
Desired Qualifications
- Experience working in a service desk, desktop support, infrastructure support, or systems administration capacity is highly desirable.
- Microsoft Intune and Autopilot
- Microsoft 365 Administration
- Microsoft Teams and Exchange Online
- Active Directory and Entra ID
- Cisco Meraki networking
- Azure Virtual Desktop
- Basic PowerShell scripting
- Endpoint security and device management solutions
- CompTIA A+
- CompTIA Network+
- Microsoft 365 Fundamentals
- Microsoft Endpoint Administrator Associate
- ITIL Foundation
- Demonstrated ability to develop strong business relationships and communicate effectively with users at all organizational levels.
- Strong customer service orientation with a focus on responsiveness and follow-through.
- Excellent verbal and written communication skills.
- Ability to prioritize work, manage multiple tasks, and meet service expectations in a fast-paced environment.
- Strong analytical, organizational, and documentation skills.
- Ability to work independently and collaboratively within a team environment.
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