Information Technology Technician

Troubleshoot computer, network, and printer problems while assisting staff with computer, network, and email usage. Answer and resolve help desk requests in a timely manner, traveling to offices throughout Brooklyn to address issues. Perform daily server backups and maintenance, update hardware inventory, and create new users in email and active directory. Work closely with the IT Director on various projects, requiring strong initiative and the ability to perform well under pressure. This role supports Brooklyn Community Services' mission to serve over 20,000 individuals annually through prevention, crisis intervention, and vocational training programs.