Information Technology Systems Administrator
On-siteLexington, Kentucky, United States
Job Summary
Deliver robust and reliable IT operations for KET's business and broadcast services by installing, operating, and troubleshooting infrastructure components, hardware, software, virtual environments, and network equipment. Administer VMware, Hyper-V, Microsoft Active Directory, server environments, Microsoft 365, backup systems, and IP networking while performing routine monitoring of network, server, and desktop systems. Identify and resolve common technical issues, escalate complex problems, and maintain network and endpoint security measures including antivirus, malware protection, and patch management. Collaborate with Broadcast Engineering, Web Development, and Production staff to support technology needs, maintain accurate asset and system documentation records, and provide end-user support, device deployment, and training for PC and Mac environments. Work on a flexible schedule including weekends and overnight travel.
Required Qualifications
- Associate's degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field preferred
- 1–2 years of IT support, help desk, desktop support, or system administration experience, or an equivalent combination of education, training, internships, certifications, and experience
- Basic knowledge of Microsoft Windows desktop and server operating systems
- Basic knowledge of Microsoft 365 and Office applications
- Basic knowledge of Active Directory user and computer administration
- Basic knowledge of Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, and switching)
- Basic knowledge of endpoint security and cybersecurity best practices
- Basic knowledge of hardware troubleshooting and device deployment
- Strong customer service orientation and desire to help users solve technical problems
- Demonstrated troubleshooting ability
- Attention to detail
- Willingness to learn new technologies
- Ability to prioritize work
- Ability to manage multiple tasks
- Ability to follow established procedures
- Strong written, verbal, and interpersonal communication skills with both technical and non-technical users
- Ability to work independently on routine tasks
- Ability to collaborate effectively with team members
- Moderate physical activity, including climbing ladders
- Ability to handle average-weight objects up to 70 pounds
- Ability to stand and/or walk for more than four (4) hours per day
- Availability on a flexible schedule
- Availability for weekend and overnight travel
- Ability to maintain a professional demeanor and appearance always
Desired Qualifications
- Experience with virtualization technologies such as VMware or Hyper-V
- Experience with Veeam backup systems
- Experience with Linux environments
- Experience with advanced networking
- Experience with broadcast systems
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