Information Technology Support Technician - Western Grain Marketing - Rushville, IL
$60,000–$75,000 year
On-siteRushville, Illinois, United States
Job Summary
Provide first- and second-level technical support for users at grain facilities and corporate offices, installing, configuring, and troubleshooting desktops, laptops, printers, and mobile devices. Respond to help desk requests, document resolutions in the ticketing system, and maintain inventory of IT hardware and software licenses. Troubleshoot grain scale hardware, barcode scanners, cameras, and peripheral equipment while assisting with grain automation systems, PLC interfaces, and terminal operating technologies. Configure user accounts, Microsoft 365 applications, and network infrastructure including switches, routers, and wireless access points. Monitor system performance, assist with server maintenance and backups, and test new hardware and software prior to implementation. Communicate system outages and maintenance schedules to stakeholders.
Required Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, Agricultural Technology, or related field
- Two (2) or more years of technical support or IT experience
- Experience supporting Windows operating systems, Microsoft 365, networking, printers, and mobile devices
- Valid driver's license and satisfactory driving record
- Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands
- Ability and willingness to participate in required training, including education on GROWMARK's policies and procedures and additional training related to the position's requirements
- Ability to travel independently and stay overnight as needed
Desired Qualifications
- Knowledge of grain operations, grain accounting software, or agricultural technology
- Strong troubleshooting, analytical, and problem-solving skills, with strong attention to detail
- Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines
- Excellent verbal and written communication skills, with a professional demeanor
- High attention to detail and accuracy in all tasks
- Ability to work effectively as part of a team and collaborate with teammates at all levels
- Ability to identify and address issues in a proactive manner
- Strong customer service skills, with the ability to interact professionally with customers and teammates
- High level of integrity and ability to handle confidential information
- Demonstrate essential abilities, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development
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