Information Technology Support Technician II
$50,652–$64,056 year
On-siteHonolulu, Hawaii, United States
Job Summary
Delivers technical assistance to staff on data process equipment, systems, and applications while providing hands-on training on computer hardware, operating systems, and applications. Diagnoses and resolves hardware, software, and network-related issues by performing diagnostic testing and conducting basic electrical and network connection tests. Installs, disassembles, and relocates IT equipment such as monitors, printers, and disk drives, and writes user-friendly instructions and guidelines for system use and maintenance. Documents user issues and resolutions, recommends improvements to system operations, and supports higher-level analysts in planning and coordinating IT projects. Requires two years of specialized work experience in technical assistance and troubleshooting. Monday through Friday, 8-hour shift, on-site in Honolulu, Hawaii.
Required Qualifications
- A combination of education and experience substantially equivalent to graduation from high school
- Two (2) years of specialized work experience demonstrating effective use of personal computers, peripheral equipment (e.g., printers, modems, disk drives, scanners), and various software applications, such as work processing, email, spreadsheets, and database management
- At least one (1) year of this experience must include providing technical assistance to users, diagnosing and resolving hardware and software issues, and interacting with users to provide technical guidance and support
- Basic concepts of personal computers, peripheral equipment, and diagnostic methods for troubleshooting technical issues
- Common software applications like word processing, email, spreadsheets, and databases
- Effective training techniques for individuals and groups on computer systems and applications
- Diagnose and resolve technical issues related to computer hardware, software and networks efficiently
- Communicate technical information clearly to users with varying levels of expertise
- Provide training and guidance to staff on computer systems and applications
- Document technical problems and solutions systematically for future reference
- Evaluate software functionality to ensure it meets organizational needs
- Work independently while managing multiple priorities effectively
- Must be able to reliably commute or relocate to Honolulu by first day of employment
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