Information Technology Support Analyst/Trainer
$97,000–$97,000 year
On-siteChesapeake, Virginia, United States
Job Summary
Administer the Port Engineer Program Validate, Screen, and Broker (VSB) system as the primary subject matter resource for TYCOM N43, managing user access, account changes, and workflow validation. Deliver classroom and over-the-shoulder training on VSB navigation, brokering processes, and suspense management to Port Engineers and Combat Systems Port Engineers. Provide technical troubleshooting for VSB and CSMP shore file processes, including data reconciliation, issue tracking, and resolving access discrepancies. Monitor suspense lists, downtime logs, and rejected item listings to support program accountability and trend identification. Conduct recurring data quality reviews to identify workflow bottlenecks and recommend process improvements. Prepare quarterly reports detailing workload, trouble call volume, and system availability for leadership review. Occasional travel to Fleet Concentration Support areas is required.
Required Qualifications
- Associate's or Bachelor's degree in a related field, or high school diploma/GED with at least 5 years of related Navy maintenance, 3M, CSMP, logistics, fleet support, IT, data management, or business systems experience
- Recent experience supporting Navy 3M, TYCOM maintenance, Port Engineer, assessment, CSMP, VSB, SURFMEPP, NMD, or related fleet maintenance data management processes
- Ability to monitor suspense lists, issue logs, downtime records, rejected items, and related program records to support accountability, trend identification, follow-up, and resolution
- Ability to compile, reconcile, analyze, and report VSB, SURFMEPP, NMD, and CSMP data to support A52 metrics, performance monitoring, cost and trend analysis, real-time status reporting, corrective actions, and process improvement
- Experience providing help desk support, user training, issue tracking, customer follow-up, process guidance, quick-reference materials, and support documentation
- Proficiency with Microsoft 365 and ability to prepare correspondence, recurring reports, quarterly updates, briefings, documentation, and leadership summaries
- Strong written and verbal communication, analytical, organizational, customer service, and coordination skills across government, Ship's Force, TYCOM, Port Engineer, CSPE, APM, Local Senior Port Engineer, and program leadership stakeholders
- Active DoW Secret security clearance
- U.S. citizen
- Valid Driver's License
- Reliable transportation to and from various work locations
- Capability to communicate with their supervisor or manager when not in the office
- Ability to sit for extended periods and perform standing, walking, crouching, and kneeling as needed
- Ability to reach, handle equipment, and use keyboards, computers, and mobile devices
- Ability to lift boxes, files, and supplies up to 20 lbs
Desired Qualifications
- Five years of recent experience using CSMP databases, VSB, SURFMEPP, and NMD in support of Port Engineer maintenance planning, validation, screening, brokering, work specification review, status tracking, and reporting
- Knowledge of VSB administration, user access, Super Administrator functions, CSMP shore file support, Work Notification validation, screening, brokering, NMD user functions, work specification review, and related troubleshooting
- Prior support to TYCOM N43, Navy 3M/Assessment Branch functions, Port Engineer programs, fleet maintenance programs, metrics, trend summaries, CSMP health reviews, or corrective action tracking
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