Information Technology Operations Technician I Contract - 6/10/2026

Contract IT Operations Technician I responsible for assisting the IT Unit with inquiries, PC/peripheral services, and troubleshooting hardware/software issues. Requires knowledge of agency applications, adaptability to new technologies, and ability to learn continuously. Activities include researching and preparing reports, advising management where guidelines are absent, informing staff of actions and decisions, ensuring policy compliance, describing and interpreting facts, coordinating accreditation-related tasks, serving as a primary liaison for the IT area, mentoring colleagues, researching information as requested, and ongoing training on applicable laws and best practices. Physical duties include standard office tasks with potential variation in schedule including nights, holidays, and weekends. Emphasis on confidentiality, accuracy, and effective communication within a high-stress public-sector environment.