Information Technology Manager
$125,000–$145,000 year
On-siteSan Diego, California, United States
San Diego, California, United StatesOn-siteFull Time$125,000–$145,000 yearSmall
Full TimeSmall
Job Summary
Lead and coordinate day-to-day direction for a small IT team while serving as the primary technical escalation point. Manage virtualized server environments, SAN storage, and Windows Server Active Directory, including patching, troubleshooting, and backup execution with immutable targets. Own firewall policies, network segmentation, and zero-trust VPN configurations, while administering Microsoft Exchange Server in a production DAG and monitoring mail flow. Execute IT projects from scoping to delivery, optimize vendor contracts and costs, and maintain disaster recovery plans. Monitor security events and respond to incidents using ITSM platforms. Report directly to business ownership on operations and incidents. This role supports a SaaS company in the Environmental Health Risk and Safety industry, focusing on hybrid cloud infrastructure and SOC 2 compliance.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
- 7–10 years of progressive, hands-on IT experience with direct ownership of infrastructure, networking, and security
- Experience operating day-to-day IT operations in a small or mid-sized company
- Demonstrated success leading and developing at least one direct report IT team member
- Demonstrated success owning IT operations end-to-end, including security, uptime, and incident response
- Experience partnering with various teams to support deployments, troubleshoot production issues, and improve system reliability
- Strong background in incident response, disaster recovery, and business continuity planning
- Experience managing multi-site network environments and secure infrastructure
- Prior experience with vendor management and cost optimization
- Windows Server administration and Active Directory (domain health, group policy, and access controls)
- Microsoft Exchange Server in a DAG configuration
- Enterprise virtualization platform administration (installation, patching, and troubleshooting in production)
- SAN storage management (installation, patching, and health monitoring)
- Backup and disaster recovery — job creation, immutable target management, and restore execution (Veeam or equivalent)
- Microsoft Azure — administration and hybrid identity/connectivity
- AWS or other cloud platform familiarity
- Network architecture including routing, switching, VLANs, and DMZ design across multi-site environments
- Enterprise next-generation firewall administration (policy management, VPN configuration, and threat monitoring)
- Web application firewall (WAF) configuration and ongoing policy management
- Site-to-site VPN tunnel configuration and zero-trust remote access administration
- DNS administration and complex network connectivity troubleshooting
- Endpoint security, email threat protection, and intrusion detection/prevention tooling
- Patch management and structured vulnerability remediation processes
- Data Loss Prevention (DLP) policy configuration and incident management
- ITSM platform experience (log management, network monitoring, and endpoint management tools)
- Security event monitoring, alert triage, and structured incident response documentation
- Experience supporting or operating within a SOC 2 or similar compliance framework
- Ability to lead, direct, and develop a small IT team while remaining a hands-on technical contributor
- Clear, direct communicator and able to translate complex technical issues for non-technical business owners and department leads
- Comfortable reporting directly to ownership and operating with a high degree of autonomy and accountability
- Discreet and trustworthy and able to handle sensitive business information and privileged system access with professionalism
- Organized self-starter and able to manage competing priorities, shifting timelines, and unexpected incidents without losing sight of planned work
- Strong problem-solving instincts finding the root cause, not just the symptom
- Project management discipline and able to scope, plan, and deliver IT initiatives on time and within budget
- Financial literacy for IT and comfortable tracking and justifying expenditures, and identifying cost-saving opportunities
- Must be available for occasional weekends depending on business needs
- On-site position in San Diego, CA 92127
- Must be able to lift/moving items up to 50 pounds
Desired Qualifications
- Equivalent combination of hands-on experience and technical leadership will be considered
- Microsoft certification aligned to messaging or infrastructure strongly valued given the Exchange DAG requirement
- Security or networking certifications (ex. CISSP, Security+, Network+, ITIL)
- Experience operating day-to-day IT operations in a small or mid-sized company (highly preferred)
- Microsoft Azure experience highly preferred
- Experience operating within a small or mid-sized company (highly preferred)
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