Information Technology (IT) Service Manager
On-site · Danielson, Connecticut, United States
Danielson, Connecticut, United StatesOn-siteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
IT Service Manager role responsible for the global delivery of IT services within SPIROL's manufacturing environment. Manages day-to-day IT infrastructure operations, vendor escalations, server/network software configuration, and service desk improvements. Leads cybersecurity policy updates and continuous improvements. Requires a Bachelor's in IT/CS, 8-10 years IT experience with 3-5 years in management, and relevant IT certifications. On-site role based in Danielson, CT.
Required Qualifications
- Bachelor's degree in Information Technology or Computer Science
- 8-10 years IT experience
- 3-5 years in a management role
- ITIL/ITSM/COBIT5/CompTIA/CAPM certifications or equivalent experience
- Experience managing helpdesk functions and network engineering
- Ability to document IT procedures and policies
Desired Qualifications
- Bachelor's degree in Information Technology or Computer Science
- 8-10 years of progressive IT experience
- 3-5 years in a management/leadership role
- Professional IT certifications (ITSM, ITIL, COBIT 5, CompTIA, CAPM) or commensurate experience in a controlled IT environment
- Experience managing helpdesk functions, network engineering, and/or other IT professionals
- Demonstrated ability to document procedures and support IT policy
- Experience with server/network infrastructure, operating systems, and software configuration
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