Information Technology - Helpdesk Technician
On-site · San Francisco, California, United States
Job Summary
Provide first line of support to troubleshoot network, hardware, software, and telephone problems while acting as a liaison for the Help Desk Support team. Responsibilities include documenting and tracking issues for timely resolution, drafting and updating IT policies and procedures, and managing logins and passwords. Must have a BS/BA degree and 2 years of relevant experience, along with skills in networking, Windows 10 troubleshooting, and preferred certifications. Attention to detail and excellent communication skills are essential.
Required Qualifications
- BS/BA degree in related field required
- Minimum of 2 years of experience in Help Desk or equivalent responsibilities
- Experience with networking and network administration
- Experience installing and troubleshooting business oriented software for PCs
- Experience with Dell, HP, and PC compatible hardware
- Motivation and desire to solve technical issues and help end-users
- Ability to effectively present information and communicate highly technical information to non-technical end-users
- Demonstrated problem-solving skills
- Demonstrated customer service skills
- Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions
- Ability to handle multiple tasks simultaneously with excellent attention to detail
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances
Desired Qualifications
- Windows MCSA Certification or working toward certification
- Experience with Windows 10 troubleshooting and problem solving
- Knowledge of Windows 2016 Server
- Experience with Veritas Backup Exec, Symantec, SQL Server 2014, and MS Access 2000
Additional Requirements
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
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