Information Technology Help Desk Technician- Remote

Provide technical support and troubleshooting assistance to end-users via phone, email, or in person. Diagnose and resolve software, hardware, and network-related issues promptly and effectively. Install, configure, and maintain computer systems, software, and peripheral devices. Escalate complex issues to appropriate IT support teams and follow up on problem resolution. Document, track, and monitor problems to ensure timely resolution and maintain accurate records of support requests and solutions. Assist in maintaining and updating technical documentation and knowledge base articles for user reference. Offer training and guidance to end-users on new technologies and applications. Collaborate with IT team members to improve systems, procedures, and overall efficiency. Handle user requests coming through various channels while assisting in assigned projects. Perform duties from a dedicated remote workspace with reliable high-speed internet within the contiguous United States.