Information Technology - Help Desk Analyst 130-1014
On-siteTulsa, Oklahoma, United States
Job Summary
Maintain the help desk and support new systems, including network installations, personal computers, and infrastructure development. Perform network administration by installing and configuring new personal computers and maintaining electronic information processing equipment. Research new technologies and developmental tools to recommend their implementation, while evaluating hardware and software alternatives for users. Provide support for software and hardware resolution issues, develop training materials, and conduct user training sessions. Work as a team member in a high-paced environment, requiring physical lifting of equipment and on-call availability as needed.
Required Qualifications
- Knowledge of LAN/WAN networking systems and concepts
- Proficient in Microsoft software
- Knowledgeable with WAN connectivity
- Excellent hardware and software troubleshooting skills
- Successful completion of Health Care Sanctions background check
- Excellent problem solving and organization skills
- Ability to communicate technical information to users in concise understandable terms
- Must be able to maintain and preserve information of a highly confidential nature
- Ability to work as a team member in a high paced environment
- Possess strong oral and written skills
- Associates degree in Computer Science or Engineering discipline OR equivalent course work at a technical school or similar
- A+ Certification
- Minimum 2 years related systems experience preferred
- N+ Certification
- Requires physically lifting and moving equipment short distances
- Required to be on call as needed
Desired Qualifications
- Minimum 2 years related systems experience preferred
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