Information Technology Customer Service Representative (temporary part-time)
$33,280–$33,280 year
On-siteFort Valley, Georgia, United States
Fort Valley, Georgia, United StatesOn-sitePart Time$33,280–$33,280 yearAssociates DegreeMedium
Part TimeAssociates DegreeMedium
Job Summary
Provide front-line customer and technical support during the University's Apple device deployment to students, alumni, parents, faculty, and staff. Respond to device questions, assist with deployment and distribution, and perform basic troubleshooting for hardware, software, setup, and connectivity issues. Document support requests and actions taken while escalating complex or unresolved issues to Information Technology staff. Protect confidential University, employee, and student information. This two-week, on-site part-time role pays $16.00 per hour and does not include employee benefits.
Required Qualifications
- Associate's degree in information technology, computer science, or a related field, or an equivalent combination of relevant education and experience
- Customer service experience
- Familiarity with Apple devices and operating systems
- Strong communication, problem-solving, and attention-to-detail skills
- Ability to follow procedures, manage multiple requests, and escalate issues appropriately
- Must be available for a temporary two-week assignment
- Must be able to work on-site at Fort Valley State University
Desired Qualifications
- Experience with Jamf or another mobile device management system
- Apple certification or technical support training
- Previous help desk, device deployment, or technical support experience
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