Information Technology Associate
$65,000–$75,000 year
Remote · Chicago, Illinois, United States
Job Summary
Information Technology Associate responsible for providing first-tier IT support to the WIA network via email/phone, researching and troubleshooting issues, coordinating with tech support/vendors, assisting as a system administrator and user setup across Salesforce, Microsoft 365, HubSpot, Conga, Fast Forms, NetDocuments, and NetSuite, maintaining CRM/system data and performing data imports/cleanup, and participating in IT department administration, meetings, and projects. Requires strong communication, collaboration in a remote-enabled environment, and comfort with ongoing maintenance, outage notifications, and supporting user needs.
Required Qualifications
- Positive Mental Attitude; highly motivated and results driven; self-starter; excellent analytical, problem solving, and decision-making skills; excellent written communication skills; good verbal communication and presentation skills; strong aptitude for collaborative teamwork in a fully remote capacity; experience with MS Office applications; CRM/Database experience (preferred); Salesforce-specific experience (preferred); Programming ability a big plus.
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