Information Systems Operations Specialist (IS2609 - NIC)
On-siteSan Antonio, Texas, United States
Job Summary
Provide expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions via on-site visits, phone, email, or remote sessions. Document, resolve, and disposition all support requests submitted through the help desk portal, email, phone, or instant messaging. Manage user accounts, group memberships, and email mailboxes while maintaining work logs for daily operational tasks and hardware inventory. Install, configure, and troubleshoot desktops, laptops, printers, network infrastructure, structured cabling, wireless access points, audio/video conferencing equipment, security cameras, and UPS devices. Collaborate with other departments to develop and implement solutions meeting business needs. Stay current with technologies by contributing resolutions to IT knowledge base articles and participating in after-hours coverage. Deliver courteous and professional service to patients, staff, vendors, contractors, guests, and business partners.
Required Qualifications
- High School Diploma or equivalent
- Willing to complete A+, Network+, or Security+ certification within 6 months of hire date
- Travel required
- Must have dependable transportation
- Clear driving record
Desired Qualifications
- Minimum 2 years' experience of technical support and user account management
- Associates degree in Information Systems or equivalent
- Ability to demonstrate knowledge of Windows operating systems
- Networking fundamentals
- Active Directory
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