Information & Referral Specialist
$35,880,000–$39,000,000 year
On-siteBuffalo, New York, United States
Job Summary
Answer and document all incoming calls in accordance with Contact Center procedure, managing call volume to provide comprehensive information and make accurate referrals to appropriate agencies and programs. Schedule appointments for agency programs, collect necessary caller information, and complete follow-ups while logging calls. Uphold quality assurance goals and maintain confidentiality in a fast-paced environment. This role requires flexibility to support afternoon, evening, and overnight scheduling needs for 24/7 operations, with a schedule of 16 to 30 hours per week. Applicants must live in New York, Pennsylvania, North Carolina, or South Carolina.
Required Qualifications
- High School diploma or equivalent
- Two years of experience in customer service, Contact Center or human services
- Must be live in the one of the following states: New York, Pennsylvania, North Carolina, South Carolina
Desired Qualifications
- Ability to provide documentation of legal blindness preferred but not required
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