Informatics Technical Specialist (m/f/d) Diagnostics, Region: Northern Germany and Denmark
On-siteHamburg, Hamburg, Germany
Hamburg, Hamburg, GermanyOn-siteFull TimeBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
End-to-end delivery of AlinIQ Digital Health applications, including customer-facing installation, module configuration, and pre-go-live training. Lead customers through a prepared go-live experience and maintain remote support post-launch to ensure high client satisfaction in complex situations. Manage the full lifecycle of diagnostics laboratory informatics applications while collaborating with customers to resolve technical issues and optimize workflows. This role requires 75% travel across Northern Germany and Denmark and involves working with laboratory information systems, middleware, and analyzer management technologies.
Required Qualifications
- Bachelor's degree or equivalent in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above
- Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
- Strong verbal and written communication skills in Danish, German, and English
- Excellent customer-facing capabilities
- 75 % of the Time travel
Desired Qualifications
- 1~3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications
- Responsible for end-to-end delivery of the AlinIQ Digital Health applications
- Responsible for customer experience during the installation phase of the AlinIQ Digital Health applications
- In cooperation with the customer, installing the applications, configure the different modules and provide training before go live
- Leading the customer through a well prepared go-live experience
- It will be the candidate's responsibility to be periodically in the remote support team and make the customer feel the Abbott's attitude in complex situations
- Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction
- Highly desirable Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
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