INFLIGHT EXPERIENCE SPECIALIST
On-siteBarcelona, Catalonia, Spain
Barcelona, Catalonia, SpainOn-siteFull Time
Full Time
Job Summary
Coordinate daily projects for Wi-Fi, Inflight Entertainment (IFE), and catering while collaborating with Operations, Procurement, Logistics, and external suppliers to ensure onboard service execution. Monitor supplier performance and incidents, collect data, and prepare service quality reports. Contribute to updating operational documentation, defining process improvements, and managing logistics for new products to optimize passenger experience. Participate in innovation and continuous improvement initiatives within the Customer Experience area.
Required Qualifications
- Graduated in Business Administration, Marketing, Tourism, Communication, Engineering, or related fields
- At least 3 years of experience as a Cabin Crew Member
- Experience providing onboard service across multiple travel classes/cabins
- English: C1 level (certified)
- Spanish: C1 level (certified)
Desired Qualifications
- Strong organizational and multitasking abilities
- Analytical mindset with attention to detail
- Proactive and willing to learn
- Team player with excellent communication skills
- Comfortable working in a dynamic and fast-paced environment
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