Industry Senior Success Architect/Success Architect - Multiple Openings
$123,100–$227,000 year
On-siteChicago, Illinois, United States or Seattle, Washington, United States
Job Summary
Drive Customer Impact by partnering with strategic high-priority customers to assess Industry Cloud implementations and deliver expert recommendations on technical architecture, solution design, and feature adoption. Lead with Multi-Cloud Expertise as a trusted Subject Matter Expert in designated Industry Clouds, providing proactive and reactive guidance on technology strategy, thought leadership, and product best practices. Communicate with Clarity by simplifying complex technical concepts for diverse audiences and positioning yourself as a trusted advisor in key business and technology discussions. Innovate & Solve Problems by identifying capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive long-term adoption. Execute Proven Strategies by leveraging Success Architect playbooks to meet unique customer challenges and build Strong Relationships by collaborating with internal and external partners to foster connections that drive business growth.
Required Qualifications
- 5+ years of experience in software, system, or enterprise architecture
- Expertise in Salesforce products, platform capabilities, technical governance, and best practices
- Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure
- Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices
- Ability to assess business objectives, propose solution options, and drive stakeholder alignment
- Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences
- Skilled in creating clear, visually compelling design documents for diverse stakeholders
- Proven ability to lead discussions, influence decision-making, and advocate for best practices
- Strategic Thinking & Problem Solving: Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation
- Provide data-driven insights on customer success stories and industry trends
- Passion for continuous learning and staying ahead of emerging technologies
- Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations
- Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations
- Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC)
- Familiarity with governor limits and best practices for efficient code execution
- Proficient in designing and managing data models, validation rules, and data governance best practices
- Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft)
- Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures
- Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect
- Multi-Cloud Aptitude: expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary)
- Salesforce Admin certification
- Salesforce Advanced Admin certification
- Certified Architect Credentials (Application and System Architect)
- Platform App Builder certification
- Platform Developer 1 certification
- Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions)
Desired Qualifications
- Plus if you are bilingual in SPANISH or PORTUGUESE but not required
- Experience with OmniStudio components
- Certifications: Salesforce Admin, Salesforce Advanced Admin, Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions)
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