Industrial Solutions Engineer (Client Success Specialist)
$70,000–$85,000 year
On-siteHouston, Texas, United States or Texas, United States
Job Summary
Lead onsite client meetings, workshops, and solution discussions with engineers, maintenance teams, and plant leadership to build trusted partnerships and advocate for client needs. Deliver presentations and product demonstrations to stakeholders while guiding clients through onboarding, training, and success planning to maximize the value of Ei's technology. Monitor account health metrics to identify risks, partner with Product and Engineering teams to resolve complex challenges, and transform customer feedback into product enhancements. Introduce clients to new features, facilitate adoption strategies, and capture success stories to drive long-term engagement. This role requires frequent onsite engagement at a petrochemical facility near Southeast, Houston, with a 50%+ onsite commitment.
Required Qualifications
- Authorization to work in the United States
- Located in the Houston metropolitan area (Southeast Houston preferred)
- Ability to work onsite at a client facility in the Southern Houston area more than 50% of the month
- Strong client-facing communication and presentation skills
- Ability to build relationships with technical and operational stakeholders
- Ability to manage multiple clients, priorities, and projects simultaneously
- Ability to learn and confidently support complex software solutions
- Willingness to complete a background check and drug screening
Desired Qualifications
- 3–5 years of experience in an industrial environment such as a refinery, petrochemical facility, chemical plant, manufacturing facility, EPC, or industrial services company
- Experience in Customer Success, Client Success, Technical Account Management, Consulting, or other customer-facing technical roles
- Chemical Engineering, Mechanical Engineering, Process Engineering, Industrial Engineering, or similar technical background
- Familiarity with industrial workflows, engineering documentation, P&IDs, or asset information management
- Experience delivering presentations, software demonstrations, or technical training
- Experience with CRM platforms, project management tools, or customer support systems
- Strongly preferred to have experience with refinery, chemical plant, and plant turnaround environments
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