Industrial Service Manager
$110,000–$130,000 year
On-siteIndianapolis, Indiana, United States
Job Summary
Lead all onsite BHS Digital Print service activities by supervising technicians, managing preventive maintenance programs, and coordinating resources across Engineering, Field Service, and Product Management. Serve as the primary customer contact for service operations and escalations while driving equipment uptime, print quality, and overall operational performance. Analyze equipment performance metrics to identify improvement opportunities and lead continuous improvement initiatives that increase productivity and customer satisfaction. Participate in production meetings to present performance and KPI updates to customer leadership, ensuring compliance with safety standards and contractual service commitments.
Required Qualifications
- Previous experience leading technical service teams in a manufacturing or industrial environment
- Strong leadership and customer relationship management skills
- Experience supervising technicians or maintenance personnel
- Knowledge of industrial electrical and mechanical systems, PLC-controlled equipment, and preventive maintenance
- Excellent troubleshooting and root-cause analysis skills
- Strong communication, organizational, and problem-solving abilities
- Ability to travel occasionally for training and corporate initiatives
Desired Qualifications
- Experience with digital printing, corrugated manufacturing, inkjet technology, or industrial production equipment
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