Industrial Field Technician
On-siteSurrey, British Columbia, Canada
Job Summary
Troubleshoot, diagnose, and repair mechanical, electrical, and hydraulic systems on mobile equipment while maintaining proper parts and tools in your service vehicle. Schedule customer service calls, planned maintenance, and breakdowns; manage inventory levels to minimize return trips; and estimate repair requirements to provide accurate quotes. Maintain records of all service activities through repair order logs, timesheets, and machine checklists. Ensure proper communication of preventative maintenance schedules and partner with sales representatives on equipment replacement applications. Present a professional image and safely manage company property, including trucks and diagnostic devices.
Required Qualifications
- High school diploma or equivalent
- Minimum of two years' work experience
- Troubleshooting, diagnosing and repairing mobile equipment
- Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine
- Demonstrated experience working in direct contact with customers on service-related activities
- Demonstrated ability to work independently with minimal supervision
- Safely use hand and power shop tools, equipment, and diagnostic devices
- Basic understanding and knowledge of how to use a personal computer, including MS Office Suite, email, and proprietary systems
- Understand and manage expenses within the service operation
- Good verbal communication skills, customer-centric attitude, and approach
- Basic estimating and inventory management skills
- Valid driver's license plus meet Company driving policy requirements
Desired Qualifications
- vocational school coursework
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