Indirect Dealer Representative (62754)
On-siteOverland Park, Kansas, United States
Job Summary
Conduct regularly scheduled onsite dealer visits to automotive and recreational vehicle partners to strengthen relationships, review performance metrics, and reinforce lending expectations. Build and maintain strong working relationships with dealer principals, finance managers, and sales leadership through consultative engagement and ongoing business communication. Identify growth opportunities within assigned dealerships and collaborate with Leadership to expand loan volume while maintaining portfolio quality. Review and communicate dealer performance metrics, including approval ratios, submission quality, documentation deficiencies, and delinquency trends. Provide ongoing training to dealer finance staff on Mazuma lending programs, application submission requirements, documentation standards, and compliance expectations. Serve as the primary liaison between dealers, Underwriting, and Funding to troubleshoot issues such as incomplete applications, funding delays, and disputed stipulations. Maintain detailed records of dealer visits and provide regular reporting to Indirect Lending Leadership regarding dealer engagement activity and risk concerns.
Required Qualifications
- Two or more years in indirect lending, dealership finance, consumer lending, sales or related field
- Strong understanding of credit reports, loan structures, and underwriting principles
- Knowledge of local auto market trends and dealership operations
- Understanding of Missouri and Kansas titling requirements
- Understanding of ancillary products and compliance (GAP, warranty etc.)
- High school diploma or equivalent
- Valid driver's license
- Must be able to work extended hours whenever required or requested by management
- Must be capable of regular, reliable, and timely attendance
- Must be able to routinely perform work on a computer for an average of 6-8 hours per day
- Must be able to work independently and as part of a Team
- Ability to establish trust and credibility with dealership staff at all levels
- Maintains a confident, professional presence during onsite visits and meetings
- Ability to maintain long-term partnerships while upholding Credit Union standards
- Ability to maintain confidentiality and handle sensitive information with discretion
- Strong attention to detail
- Must be able to climb/descend stairs in emergency situations
- Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator
Desired Qualifications
- Experience working in a credit union environment
- Experience with Dealertrack, RouteOne, CUDL, LOS systems, Symitar, Microsoft Office Suite
- Familiarity with dealer performance metrics, such as approval rates, loan quality, funding timelines, and delinquency trends, with experience communicating results and improvement expectations to dealers
- Bachelor's degree in a related field
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