Independent Tenant Advocate
$96,647–$102,742 year
HybridRedfern, New South Wales, Australia
Job Summary
Provide independent guidance and support to social housing tenants facing relocation as part of the Waterloo South Estate redevelopment. Assist tenants in understanding their rights, negotiating with Homes NSW, and attending meetings to ensure the relocation process is positive and equitable. Promote the service through stakeholder events and develop plain-language materials in community languages to explain relocation processes and tenant rights. Collaborate with local organizations to facilitate workshops and represent tenant interests with local government and housing authorities. Submit feedback on tenant experiences to contribute to best practice relocation methods.
Required Qualifications
- Minimum of two years of experience in tenant advocacy, social work, or a related field
- Strong knowledge of tenant rights and social housing policies
- Excellent communication skills, with the ability to explain complex housing and legal concepts to tenants in plain language
- Ability to build trust with tenants and demonstrate sensitivity and empathy in supporting people through a difficult process
- Demonstrated ability to advocate effectively with government agencies and other stakeholders for positive outcomes to ensure wellbeing for people
- Strong organisational skills and the ability to manage diverse commitments
- Ability to work independently and as part of a team, with strong self-motivation and initiative
- Experience working with, and an understanding of, the needs of people of culturally and linguistically diverse backgrounds, First Nations people, people with disabilities or other communities who face disadvantage in access to legal or other services
- Sydney based
- Three days per week (part-time), 12-month contract
- Supervised by the Tenancy Team Practice Lead
- The role will be based in Redfern
- Will be required to travel locally to meet with tenants, attend meetings, and liaise with Homes NSW and other stakeholders
- Non-lawyers must comply with s 121 of the Legal Profession Uniform Law
Desired Qualifications
- A degree or certification in social work, community development, law or a related field is preferred but not essential
- Fluency in a second language (e.g., Mandarin, Russian, or other community language) is an asset
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