IND_Senior Analyst - Brand Advocate

Senior Analyst, Brand Advocate at Lowe’s India (Bengaluru) partners with cross-functional teams to optimize brand-focused online customer experiences on Lowe’s digital platforms through data-driven analysis and disciplined execution. Analyzes brand-level KPIs (traffic, conversion, AOV, content engagement, inventory performance, returns) and independently extracts and compiles performance data using SQL, Excel, and web analytics tools. Recommends improvements to the online customer experience based on inputs from CSAT, reviews, Q&A, and competitive insights; supports optimization of cross-sell, up-sell, and content enhancements. Serves as a key point of contact for assigned brand(s) regarding online SKU presentation and performance reporting; contributes to presentations with suppliers and merchandising partners; drives execution of strategic initiatives by aligning data insights with merchant priorities. Leads in operational execution, creating project plans with cross-functional teams to drive assortment updates and content enhancements, and identifies opportunities to improve the customer experience across search, browse, and product content. Requires 2+ years in related fields and a Bachelor’s degree; advanced Excel, SQL, analytics tools (Adobe Analytics, Tableau/Power BI), and e-commerce/digital merchandising expertise are central to the role. The posting emphasizes executive-level communication, stakeholder influence, and the ability to translate analytics into clear business narratives in dynamic environments.