Incident Support Engineer
On-siteLisburn, Northern Ireland, United Kingdom
Job Summary
Proactively liaise with customers regarding the status of their monitored network and provide technical advice on supported technologies. Learn and utilize customer GIS systems to obtain cable information, then employ Camlin's fault location algorithms on field data to determine fault locations. Prepare and send reports containing suspected fault locations and device health, followed up with external contacts to confirm final information. Maintain logs of actively managed circuits and devices, manage equipment firmware and software updates, and identify where further follow-up is required. This 24/7 role operates on 12-hour day or night shifts for an entry-level position in Lisburn.
Required Qualifications
- Conscientious individual demonstrating attention to detail along with high levels of ownership and commitment
- IT literate, able to learn and use new computer applications and tools
- Fluent in English, both written and verbal
- Excellent communication skills
- Willing to work shifts
Desired Qualifications
- Experience with customer relations, particularly in a service or support environment
- Experience from an electrical background
- Willing to develop the skills required to take on additional responsibilities of the Fault Analyst
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